Archive for November, 2011

Fundamentals of Direct Mail Testing

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Once during my younger years, I was presenting test results to a client along with recommendations on what we should mail next.

The client acknowledged that the test results supported my recommendation but said, “Our president doesn’t like that particular copy.”

My immediate response was “So?”

Admittedly, it wasn’t my most tactful hour. But when it comes to successful direct mail, it really doesn’t matter what we think is the best offer, copy or package design.

What matters is what our customers and/or donors respond to.

Fortunately, direct mail gives us a reliable method for measuring what motivates our customers to respond. And when we know how new elements of a mailing—lists, offer, copy, format and timing—affect response, we can drive our direct mail campaign toward (more…)

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